CUSTOMER
SERVICE


CUSTOMER
SERVICE

Customer service is the most direct contact with the customer and should be used as the pulse of the company. When customer service is done right, it is part of your strategy and not an afterthought. This allows us to be proactive and create a great experience versus reactive to something that went wrong.

It is simple math; as your product or service gains more customers, there will inevitably be a larger number of customer inquiries. This can start to create an overload in what you are doing. These emails can weigh you down and distract you from the areas of your business that your personal attention is most needed.

QBR CAN HANDLE YOUR FRONTLINE SUPPORT

You never have to worry about answering a customer service email again. QBR can  keep you and your team updated with what is happening in your inboxes. You will never be too disconnected from knowing what is happening, yet you won’t have to worry about whether it is taken care of.

Our team is trained in technology, digital marketing, and other aspects of online business, so we can quickly help and fix basic tech issues while escalating the major issues to your development team.

WE KEEP IT ALL DOCUMENTED

We keep it all documented and organized with monthly reporting, ticket systems, tags, open lines of communication. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.

The faster and more accurately customers are helped, on the first time they reach out, the happier the customers will be. Happy customers are more likely to make a purchase or recommend your business. It is that simple; customer service should be designed as a competitive edge – making your company easier to deal with than your competition.

WE UNDERSTAND THERE ARE MANY COMPLEXITIES TO HOW YOUR COMPANY INTERACTS WITH IT'S CUSTOMERS

The role of customer service is not a simple role. There are many complexities to how your company interacts with its customers. A customer service representative must be prepared to answer questions involved in all different aspects of your business and your product. This includes the big and small details from billing, technical support, product details, sales questions, general questions, and more. Our team is trained to work with you to make sure we are fully understanding your product and customer. If there is ever a question we don’t know how to answer, we reach out to get your input and add it your knowledge base for your account, so we can help faster the next time.

Customer service is the most direct contact with the customer and should be used as the pulse of the company. When customer service is done right, it is part of your strategy and not an afterthought. This allows us to be proactive and create a great experience versus reactive to something that went wrong.

It is simple math; as your product or service gains more customers, there will inevitably be a larger number of customer inquiries. This can start to create an overload in what you are doing. These emails can weigh you down and distract you from the areas of your business that your personal attention is most needed.

QBR CAN HANDLE YOUR FRONTLINE SUPPORT

QBR can handle your frontline support and keep you and your team updated with what is happening in your inboxes. You will never be too disconnected from knowing what is happening, yet you won’t have to worry about whether it is taken care of.

Our team is trained in technology, digital marketing, and other aspects of online business, so we can quickly help and fix basic tech issues while escalating the major issues to your development team.

WE KEEP IT ALL DOCUMENTED

We keep it all documented and organized with monthly reporting, ticket systems, tags, open lines of communication. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.

The faster and more accurately customers are helped, on the first time they reach out, the happier the customers will be. Happy customers are more likely to make a purchase or recommend your business. It is that simple; customer service should be designed as a competitive edge – making your company easier to deal with than your competition.

WE UNDERSTAND THERE ARE MANY COMPLEXITIES TO HOW YOUR COMPANY INTERACTS WITH IT'S CUSTOMERS

The role of customer service is not a simple role. There are many complexities to how your company interacts with its customers. A customer service representative must be prepared to answer questions involved in all different aspects of your business and your product. This includes the big and small details from billing, technical support, product details, sales questions, general questions, and more. Our team is trained to work with you to make sure we are fully understanding your product and customer. If there is ever a question we don’t know how to answer, we reach out to get your input and add it your knowledge base for your account, so we can help faster the next time.

QBR QUALITY

QBR QUALITY

Customer service outsourcing can get a bad name when people picture large, crowded call centers in a foreign country that are too far disconnected from the company’s audience to be truly invested. Outsourced support doesn’t have to mean super cheap, script-driven centers. QBR considers its position as a remote partner or flexible extension of your team, with decisions made with your best interest at heart.

There is a human behind every product and how you treat them can make or break your brand. QBR will always treat customers on the other end of an email with respect and a personalized touch. We use guidelines set by you for responses and refund policies, but know there are times where a human touch makes a difference.

  • Email is still the most popular method of problem resolution. We can work with your ticket-based help desk no matter what platform you use. (We can recommend or favorites!)
  • Live chat response is available as needed and we can work to with you to implement it in the best way for your business.
  • Monthly reporting delivered with basic analytics as well as human insights to make your customers experience better.
  • Bug tracking-we monitor any issues reported to us and either fix them or report them to your development team. We will keep you in the loop and make sure bugs are fixed quickly.
  • The goal of business is to make money, so we will make sure we are always looking for ways to make a sell or upsell a customer when the opportunity is there.
  • We are happy to jump on call with your team and help work through strategy and how new ideas or marketing with impact customer service.

CUSTOMER SERVICE IS SOMETHING TO BE VALUED AND INVESTED IN

Customer service outsourcing can get a bad name when people picture large, crowded call centers in a foreign country that are too far disconnected from the company’s audience to be truly invested. Outsourced support doesn’t have to mean super cheap, script-driven centers. QBR considers its position as a remote partner or flexible extension of your team, with decisions made with your best interest at heart.

There is a human behind every product and how you treat them can make or break your brand. QBR will always treat customers on the other end of an email with respect and a personalized touch. We use guidelines set by you for responses and refund policies, but know there are times where a human touch makes a difference.

  • Email is still the most popular method of problem resolution. We can work with your ticket-based help desk no matter what platform you use. (We can recommend or favorites!)
  • Live chat response is available as needed and we can work to with you to implement it in the best way for your business.
  • Monthly reporting delivered with basic analytics as well as human insights to make your customers experience better.
  • Bug tracking-we monitor any issues reported to us and either fix them or report them to your development team. We will keep you in the loop and make sure bugs are fixed quickly.
  • The goal of business is to make money, so we will make sure we are always looking for ways to make a sell or upsell a customer when the opportunity is there.
  • We are happy to jump on call with your team and help work through strategy and how new ideas or marketing with impact customer service.

CUSTOMER SERVICE IS SOMETHING TO BE VALUED AND INVESTED IN

DON'T JUST TAKE OUR WORD FOR IT

DON'T JUST TAKE OUR WORD FOR IT

"Having QBR has been the best decision I've ever made with my business. Everyday I'm grateful for having this huge task off my hands. I wouldn't be able to function as a growing business without it. I'm now able to focus on the content and my future plans for my business by not having to do customer service work, which is a major part of any business."

Kamilah Stevenson

Healthy and Better

"Having QBR has been the best decision I've ever made with my business. Everyday I'm grateful for having this huge task off my hands. I wouldn't be able to function as a growing business without it. I'm now able to focus on the content and my future plans for my business by not having to do customer service work, which is a major part of any business."

Kamilah Stevenson

Healthy and Better