Customer Service - Quick Business Resolutions

Customer service is the most direct contact with the customer and should be used as the pulse of the company. When customer service is done right, it is part of your strategy and not an afterthought. This allows us to be proactive and create a great experience versus reactive to something that went wrong.

It is simple math; as your product or service gains more customers, there will inevitably be a larger number of customer inquiries. This can start to create an overload in what you are doing. These emails can weigh you down and distract you from the areas of your business that your personal attention is most needed.

QBR can handle your frontline support and keep you and your team updated with what is happening in your inboxes. You will never be too disconnected from knowing what is happening, yet you won’t have to worry about whether it is taken care of.

Our team is trained in technology, digital marketing, and other aspects of online business, so we can quickly help and fix basic tech issues while escalating the major issues to your development team.

We keep it all documented and organized with monthly reporting, ticket systems, tags, open lines of communication. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.

The faster and more accurately customers are helped, on the first time they reach out, the happier the customers will be. Happy customers are more likely to make a purchase or recommend your business. It is that simple; customer service should be designed as a competitive edge – making your company easier to deal with than your competition.

The role of customer service is not a simple role. There are many complexities to how your company interacts with its customers. A customer service representative must be prepared to answer questions involved in all different aspects of your business and your product. This includes the big and small details from billing, technical support, product details, sales questions, general questions, and more. Our team is trained to work with you to make sure we are fully understanding your product and customer. If there is ever a question we don’t know how to answer, we reach out to get your input and add it your knowledge base for your account, so we can help faster the next time.

Customer service outsourcing can get a bad name when people picture large, crowded call centers in a foreign country that are too far disconnected from the company’s audience to be truly invested. Outsourced support doesn’t have to mean super cheap, script-driven centers. QBR considers its position as a remote partner or flexible extension of your team, with decisions made with your best interest at heart.

There is a human behind every product and how you treat them can make or break your brand. QBR will always treat customers on the other end of an email with respect and a personalized touch. We use guidelines set by you for responses and refund policies, but know there are times where a human touch makes a difference.